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Welcome to Patios To Go, Inc. We want your ordering experience to be a quick and cost effective one. Please read over our Terms and Conditions to be sure you understand how our system works.

Pricing Policy

Prices shown are for individual orders to one destination and are subject to change without notice. Prices do not include shipping and handling (see Shipping and Freight Policy below). The minimum order is $25.00. A charge of $2.50 will be applied to orders not meeting this amount. No exceptions.

Terms and Payment Policy

All orders received will be shipped once payment has been made. We accept VISA, MasterCard and Discover credit cards, personal and corporate checks, money orders and cashiers checks. Sorry, no CODs.

Worthless Check Policy

A $25.00 service charge will be charged on all returned checks, in accordance with Florida Statutes.

Shipping and Freight Policy

Our pipe is available in 5 and 10-foot lengths. All 5-foot length pipe orders will be shipped UPS Ground. Shipping and handling charges are in addition to the product ordered. There is a standard $7.00 bundle fee in addition to shipping and handling charges. All 10-foot length pipe orders will be shipped common carrier collect. The freight company is your choice. If none is requested, Patios To Go, Inc. will choose the best way. A $75.00 pallet charge will apply to palletized pipe orders.

Shipping Time

Patios To Go, Inc. requires 2 to 4 business days to process and ship orders of items that are in stock. If an item is out of stock we will hold your order for up to 5 additional business days. If the out of stock item is out of stock for more than 5 days we will ship the balance of your order at that time and complete the order when the back ordered item comes in. We will ship the back ordered items UPS ground at no additional expense to you.

Expedited Orders

If you have an emergency and need an immediate shipment you can use our expedited processing and shipping service. We will guarantee same day processing and next day shipping with this service. These orders must ship UPS next day or 2nd day air and will be charged a 10% special handling fee plus UPS next day or second day shipping charges. This service is not available for online orders or for orders that are out of stock.

Order Policy

Orders can be placed by calling us at 352-243-3220, by faxing us at 352-243-3221, or by emailing us through this website. There is a 5% cancelled order fee for any cancellations not made within 24 hours. When ordering, you will need your name and company name, if applicable, your street address, your phone number, part numbers for all items (except for pipe orders, you will need the size of the pipe) quantities, and method of payment. Any incomplete orders or orders without part numbers may incur delays in processing. There is a $25.00 minimum order requirement.

Return Policy

You must call Patios To Go, Inc. for return authorization. NO EXCEPTIONS. If Patios To Go, Inc. shipped your order in error, you will be refunded the full purchase price when product is returned in new condition. This applies only on written or faxed orders. Shipping and handling charges are not refundable. There will be a 25% restocking fee deducted from your refund for any mistakes in ordering where part numbers were not used or where the order was given verbally. Shipping method on any replacement orders will be UPS Ground.